Patient access has always been a hot topic and still remains so today. With the usual morning rush for appointments and the continual increase in costs to communicate and correspond with your patients and balancing the books and the level of patient service puts pressure on every healthcare practice. Longer opening hours and staffing to meet the requirement introduces new costs and management headaches which can be dramatically improved with RPM's efficient communications solutions for the health sector.
With the pioneering Patient Partner product, RPM have a number of solutions to help today's busy healthcare practice:
The latest in telephone systems incorporating call queuing, answer groups and call recording. Complete integration with your clinical system, including Emis, Vision, Front desk, System one, delivering instant access to a patients record when they call in, and the ability to dial from a number on your PC screen.
SMS text messaging to your patients on an individual or group basis, saving large efficiencies in time and money when you compare a text charge (ranging from 0-7p) to that of a posted letter,therefore delivering a significant reduction in costs.
At RPM we are confident that the biggest step forward in patient access in terms of improved efficiency, control on reception head count and customer satisfaction is delivered by Patient Partner.
Patient Partner is a system that integrates with your clinical system. You allocate appointment slots to it and your patient can dial in 24/7 365 days a year to book, move and cancel appointments with your doctors, clinics and nurses without the need for any interaction with your staff.
Currently millions of patients and their GP Practice's are enjoying the benefits of this system. Reduced calls first thing in the morning, greatly improved patient perception of the practice and the ability to control access and the costs associated with it. Plus the ability to easily gather patient information that perhaps your own database is missing are some of the ways the system benefits today's busy surgery. When a patient calls into the system, they are asked certain identification questions. These can be set and changed by the practice, so for instance, if ethnicity is an area that your patient records are poor on, this can be used in the identification process to bring that area up to scratch.
Call RPM and find out how Patient Partner and the whole health sector product and services portfolio could benefit your practice.