Computer Telephony Integration (CTI) is the convergence of your telephone system and your data network, effectively connecting your telephone system to your computers. There are a myriad of applications that fall under the CTI banner, harnessing the power of these two vital networks. A CTI system from RPM Solutions can offer screen popping information on your PC screen about the caller at the same time as your phone rings, coupled with dialling from your screen and on screen scripts and prompts making sales processes extremely efficient. Through intelligent call routing with management statistics and control, a CTI solution from RPM can lead to effective process and time management.
There is a wide range of call centre applications, while CTI can be equally valuable for a small telesales team.
RPM can guide you through the most appropriate solution for your business and how to implement this exciting technology cost effectively, and with the minimum of disruption.