Today’s modern communications platform is far removed from the telephone systems of old. RPM offers a wide range of communications applications to complement telephony services. The systems from RPM Solutions are server-based and software driven, offering a whole host of applications aimed at enhancing your organisation.
You can now track, monitor, report on and even record all incoming and outgoing calls on your system. Route calls anywhere in the world dependant on staffing levels, time of day, skills available or just what’s more convenient for you as an organisation.
Integration between your telephone system and software applications can deliver improved efficiencies and cost reductions as well as improve your perception to customers. We have products that integrate with almost every application available today in addition to some excellent sector specific packages.
Research has shown that carefully structured marketing messages can deliver excellent rewards when played to callers on hold or in your store or premises. Our extensive audio consultancy service enables the RPM team to work with you to identify opportunities to improve the customer experience and enhance the brand message through effective audio marketing such as on hold messages or voice advertising.
RPM Solutions have also developed new and exciting “In Store FM” and “Surgery FM” information and entertainment suites, that offer an excellent low cost alternative to traditional in store radio stations.