The Health sector is constantly faced with change and increased demands on its resources. RPM have a wealth of experience in supplying communication solutions to health practices and associated organisations across the UK.
From working closely with GP Surgeries over a number of years, we have developed a suite of products and services aimed at today’s busy practice. Our “Practice Call” offering helps reduce the growing pressures on Practice Managers, improving patient access and reducing pressure on staff.
Practices want to improve their communications and access but do not want to:
· Change their telephone number to implement a new system.
· Use an expensive 0844 number that patients complain about the cost of calling.
· Get tied into long contracts for system leases, line rental, support and call charges
· Be promised that the system will be self funding using an 0844 number to find in reality it isn’t.
· Be subject to very high early termination and upgrade fees if they want to change.
However they do want to:
· Improve call flow to the Practice, reduce engaged lines and ease pressure on reception.
· Free up lines for outgoing, triage and consultation calls.
· Monitor and report on telephone usage.
· Record calls for training and legal protection.
· Network branch sites seamlessly, allowing better use of reception resources and location of staff.
· Provide a better “Patient Experience” for making, checking, changing and cancelling appointments and their time spent in the waiting room.
· Reduce costs for all communications.
RPM offer the latest in communications solutions that address all of these issues.
Our “Practice Call” portfolio includes telephone systems that offer ease of use, reliability and improved call handling. Bank Holiday and other practice closure requirements can be easily and quickly changed. For compliance and security there is call recording and integration with your clinical system. Improved patient access is achieved through touch screen self check in, patient call systems, waiting room entertainment and information systems.
In addition, our unique tariff for NHS clients reduces your costs whilst delivering a priority fault response service. This is achieved with some of the most competitive call rates available and line rentals at significantly lower rates than BT.
If you would like to know more about what we can do for your practice call us on 0333 6006 999 or click here.